Effective Date: February 28, 2026
At DormMunch, we want to ensure you have a great experience. Since we coordinate delivery of fresh items from our partner kitchens and bakeries, our refund policy is designed to be fair to both our customers and our producers.
Full refund: Orders can be cancelled for a full refund (1) within 6 hours of placing your order, or (2) up to 48 hours before your scheduled delivery date, before our partner kitchen or bakery begins preparation. After either of these windows, orders cannot be cancelled and no refund will be issued.
1. Order Cancellation
- Grace Period: You may cancel your order for a full refund within 6 hours of placing it through the app.
- Before Preparation: You may cancel your order and receive a full refund if the cancellation request is submitted at least 36 hours prior to the scheduled delivery date and time. Cancellation requests made less than 36 hours before the scheduled delivery date and time are not eligible for a refund.
- Courier Dispatch: If a courier has already been assigned and is en route to the partner kitchen or bakery, delivery fees are non-refundable.
Note: Because we deal with perishable food items, we cannot accept returns once an order has been successfully delivered.
2. Eligibility for Refunds or Credits
We will review refund requests on a case-by-case basis in the following scenarios:
- Missing Items: If an item you paid for is missing from your delivery.
- Incorrect Order: If you received an item different from what was ordered.
- Non-Delivery: If your order never arrives (and the delay was not due to an incorrect address provided by the user).
- Quality Concerns: Issues regarding food quality should be reported within 2 hours of delivery for investigation with the relevant partner kitchen or bakery (we will help coordinate).
3. Refund Processing Time
Approved refunds are processed immediately. However, it may take 5 to 10 business days for the funds to appear in your bank account or on your credit card statement, depending on your financial institution's processing times. All refunds are issued via our payment partner, Stripe.
4. How to Request a Refund
To request a refund or credit, please contact our support team with your order number and a brief description of the issue: